Cart
0
General Information
What types of jewelry do you offer?
We offer a wide range of jewelry, including rings, necklaces, earrings, bracelets, and more, crafted in various metals such as gold, silver, and platinum.
Where is your jewelry made?
All of our jewelry is crafted by skilled artisans in New York, Dubai, and Mumbai, ensuring high-quality craftsmanship.
Do you offer custom designs?
Yes, we specialize in creating custom jewelry designs tailored to your specifications.
How do I care for my jewelry?
The key to making sure your jewelry is always at its best is knowing how to care for it. See our guide on jewelry care here
Do you offer repairs?
Yes, we offer repair services for any of our jewelry. Please contact us for more information about the process and pricing.
Shipping and Delivery
Do you offer worldwide shipping?
Yes, we ship worldwide. Delivery times and costs will vary depending on the destination.
What are your shipping costs?
Shipping costs are calculated based on your location and the total weight of your purchase. Free shipping may be available for certain orders.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor its progress.
What if my order is delayed?
Please contact us with your order number for assistance if your delivery is delayed.
Orders and Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, etc.), PayPal, and bank transfers.
Can I cancel or change my order?
You may cancel or modify your order anytime before we ship it.
Product Information
Are your diamonds conflict-free?
Yes, we only source diamonds that comply with the Kimberley Process, ensuring they are conflict-free.
What is your warranty policy?
We offer a For Forever warranty on all of our jewelry, covering manufacturing defects. The warranty does not cover normal wear and tear, accidental damage, or loss.
How do I know my ring size?
We offer a ring sizing guide on our website. You can also visit our store to have your ring size professionally measured.
Are the metals you use hypoallergenic?
Many of our pieces are made with hypoallergenic metals, such as platinum and certain types of gold. Check the product description for more details.
Custom Jewelry
Can I personalize a piece of jewelry?
Yes, we offer engraving and customization options for many of our products. Contact us to discuss your preferences.
How long does it take to create a custom piece?
Custom orders typically depend on the complexity of the design and the creative direction from you, the customer.
Do you offer consultations for custom designs?
Yes, you can book a design consultation online or visit us in-store to start the custom design process.
